University Certified with Expert Guidance
Industry endorsed formal academic qualification in First Line People Management, Online and Supported
Lifetime Job Search Support
Perfect your job search skills with lifetime access to our careers portal
Flexible Online Live Study
Real classes delivered live by experts - interactive & practical classes in the cloud
February 24, 2022
(1 evening p/wk)
3 hours per week
Some of the companies our students work for
Start a Rewarding Career in First Line People Management
What will I learn?
What jobs will this programme prepare me for?
Effective people management skills are intrinsic to the success of organisations across the world. This course is designed to provide the skills, knowledge and competence that will enable you to effectively manage people across a broad range of scenarios and industry sectors.
Compare and contrast the operation of traditional leadership with bottom-up leadership and know that a leadership role can be exercised at a range of levels. Understand the role an individual contributor makes.
Knowing your personal management style and personality type through the use of Jung's personality types and other self awareness tools. Know how and when to be directive, supportive, coach or delegate depending on the situation.
Learn the 7 C's of effective communication and the 4 basic styles of communication. Understand the importance of effective communication within an organisation.
Understand that employee engagement plays a powerful role in productivity and profitablility. Learn the importance of respect and trust in a working relationship. Recognise the characteristics of the theories of motivation proposed by Maslow and McGregor.
Discover the steps that a manager takes from setting goals and deadlines to organising workflow, monitoring productivity and providing constructive feedback. Research and report on the operation of the Pareto Principle in a given business situation.
Understand that a performance management system seeks to work towards the improvement of the overall organisational performance, while supporting performance, productivity and the wellbeing of employees.
Know the issues that can arise in a workplace, from performance and behaviour issues to workplace issues in relation to organisation policies and learn how to effectively resolve them.
Understand that in order to pursue continuous improvement it is necessary first to create a culture for improvement within the organisation where all managers and employees are engaged and committed. Learn the Kaizen Model for Continuous Improvement, and know the stages of adapting to change.
Learn the terms employee turnover and employee retention. Understand the importance of exit interviews in providing valuable insight into the work culture and understand the value of identifying factors that give rise to high turnover that are controllable.
Recap the course content, discussing the key learning outcomes and best practice from each area covered.
Ciaran worked for over 20 years as a team leader, manager and director; gaining organisational experience and world class management training. Initially he provided training and support globally for a US/German multinational, and is proud to have been part of the start up team that brought a major US multinational manufacturer into Ireland. He has worked in alternate energy, automotive, chemical, consumer electronics and bioscience areas, with extensive experience of building and developing new teams. He has published and presented papers and managed teams and projects globally, including China, Japan and S.E. Asia. Ciaran established his own business, Develop Potential, in 2007, providing training, facilitation, mentoring and coaching services at all levels, both in Ireland and internationally.
Ciaran has lectured at undergraduate level in the US, and for the last ten years as a part time lecturer for Degrees in Business Studies. Ciaran is qualified in MBTI and Discovery Insights - self awareness tools that are very popular with leading employers.
Why should I enrol with Learnful?
Our Diploma in First Line People Management is Globally Recognised and comes with the assurance of being University Credit Rated
Enjoy a personalised and supported virtual classroom learning experience
Validated educational pedagogy with an industry-led syllabus
Real-time industry respected content delivered live by experts
Global leading online interactive learning platform
Verified & Shareable Digital Cert featuring the knowledge and skills you gain
Industry standard software ensuring your learning incorporates the newest features
Finance options available
Access to our careers portal to hone your job search skills
No prior experience/knowledge required.
All courses require proficiency in English, requirement of IELTS 6 or its equivalent.