Professional Diploma in International Credit Management

Get paid on time while maintaining excellent customer relations.
No prior knowledge required to get started.

February 13, 2024

30 weeks over 2 semesters
(1 evening p/wk)

3 hours per week

Delivery mode


Industry Focused Diploma Programmes Taught Online Live

Gain an Industry Focused Professional Diploma in International Credit Management delivered online-live by subject matter experts without leaving your home.

Access this industry focused course to gain skills to compete and advance in the modern workplace.

On successful graduation you will get a verified diploma certificate issued on a secure portal that you can share with employers and colleagues on LinkedIn.

Classes are recorded providing you with the flexibility to learn and revise at your own pace and intensity.

What will I learn?

Credit is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships. Credit management is about managing credit risk and understanding the need for risk mitigation while delivering orders and promoting profitable sales. This programme will raise awareness and develop understanding of the increasingly vital role of credit management in the current climate. Gain an understanding of:

  • Inter-departmental cooperation
  • Communication and control systems/techniques
  • Personal effectiveness skills for credit controllers
  • Managing the New Credit Future
  • Back to Basics to manage credit beyond the crisis
  • Keeping cash flows to sustain supply chains
  • Exploring the opportunities and threats associated with increasing risk
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Programme Curriculum

During your first class, you will explore the course content and format, including what you can expect from the programme and how it is assessed.

Learn the right approach to every call, to negotiation skills, to creating a funnel to help you manage the collection process. Learn the latest communication techniques to help collect the money and keep the customer.

  • Introduction to collections
  • Handling calls / stages of calls
  • Collection methods
  • Verbal communications
  • Writing skills
  • Listening skills
  • Negotiating skills
  • The reason for non payment
  • Understanding personality types
  • Understanding processing styles
  • Build your confidence
  • Being effective
  • Staying in control 

Learn everything you need to know about working in an International environment. 

  • Introduction to international business
  • Top 20 economies of the world (first 8)
  • Top 20 economies of the world (remaining 12)
  • Cultural awareness - USA, China, Japan & Germany
  • Cultural awareness - India, UK, France, Italy & Brazil
  • Cultural awareness - Canada, Russia, South Korea, Spain & Australia
  • Cultural awareness - Mexico, Indonesia, The Netherlands, Saudi Arabia & Turkey
  • International credit risk 
  • Contact strategies & customer visits
  • Documentary collections / Letters of credit
  • International legal systems
  • Credit insurance

Understand the various stages of credit from start to finish. Learn the requirement for a written credit policy and guidelines on how to implement it.

  • Introduction to credit management / legal entities 
  • Opening new credit accounts
  • Credit assessment
  • Administration - right first time
  • Credit policy
  • Credit terms / Terms & Conditions
  • Teamwork
  • KPI's / Reporting / DSO's
  • Customer visits
  • Debt Collection 
  • Legal process
  • Liquidations
  • Receivers / Examiners / Creditor Meetings

Discover all the factors you have to take into account when granting credit, either to businesses or to consumers. Learn how to read and interpret financial accounts and ratios, to help rank your customers. 

  • Introduction to accounting
  • The accounting equation / The trial balance
  • Schedule of adjustments
  • Preparation of accounts
  • The Balance Sheet
  • Fixed Assets
  • Current Assets
  • Cash / Bank
  • Cash operating cycle
  • Analysis & interpretation of financial statements
  • Risk assessment
  • Managing risk 
  • Bad & doubtful debts

During your final class, the subject matter expert will summarise the key topics covered during the programme. The Assessment will be outlined in detail with plenty of opportunity to ask any clarifying questions. 

Learn from the best

Declan Flood

Declan Flood (aka The Credit Coach), is a specialist Credit Management Author, Trainer, Educator and Speaker. He is recognised as a thought leader in credit, worldwide, for his total business approach to credit that is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, findig a way to deliver every order and promoting profitable sales while effectively managing credit risk and understanding the need for risk mitigation. Declan established Irish Credit Management Training (ICMT) in 2002 and continues to train credit professionals from across the globe. 

Why should I enrol?

Credit managers face a difficult, challenging and diplomatically demanding dilemma at the moment – trying to collect outstanding monies to assist their own cashflow while showing forbearance with those who cannot pay.

In times of uncertainty, credit management becomes an even more mission critical function. Updating your credit management skills, while adapting to change will enhance your collection skills and in turn minimise bad debts.

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What jobs does this programme prepare me for?

The Diploma in International Credit Management separates the people working in credit control from the people who are looking for a rewarding career in Credit Management. You gain the insights, knowledge and skills necessary to perform the credit function at a level of excellence from start to finish that is of benefit to businesses of any size. There are wonderful job opportunities within credit and being a holder of a Diploma in Credit Management sets you apart from the others, as a demonstration of your commitment to best practices. The main areas of credit are in collections, credit risk assessment, credit management and International credit management and this course covers all theses topics in depth.

All Programmes include

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Enjoy a personalised and supported virtual classroom learning experience

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Validated educational pedagogy with an industry-led syllabus

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Real-time industry respected content curated by experts

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Global leading online interactive learning platform

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Verified & Shareable Digital Cert featuring the knowledge and skills you gain

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Industry standard software ensuring your learning incorporates the newest features

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Finance options available

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Globally recognised, your qualification travels with you


For further details of the payment options available, see our finance page.

For employer sponsorship, simply fill out our employer sponsored form available on request from the Learnful team by emailing [email protected]

No prior experience/knowledge required.

All courses require proficiency in English, requirement of IELTS 6 or its equivalent. 

The Programme Subject Matter Expert will monitor progress throughout the programme using multiple choice scenarios to ensure that concepts are understood. An end of course formal written assignment, equating to 100% of the assessment marks,  must be passed to graduate.