Professional Diploma in
Negotiation Skills

Get better outcomes by understanding what is really going on during negotiations.

University Certified with Expert Guidance

Industry endorsed formal academic qualification in Negotiation Skills, Online and Supported

Lifetime Job Search Support

Perfect your job search skills with lifetime access to our careers portal

Flexible Online Live Study

Real classes delivered live by experts - interactive & practical classes in the cloud

February 14, 2024

11 weeks
(1 evening p/wk)

3 hours per week

Delivery mode


Some of the companies our students work for

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We all negotiate, enhancing your negotiation ability opens career opportunities

  • Get certified with this industry endorsed, globally recognised University Credit Rated Professional Diploma in Negotiation Skills delivered online-live.
  • Globally recognised ECTS credit bearing programme aligned to Irish NFQ Level 6.
  • Obtain the knowledge, skills and competencies to stay competitive and relevant in the modern workplace.
  • Delivered live through an easy to use online study environment.
  • Classes are recorded providing you with the flexibility to learn and revise at your own pace and intensity.
  • Supercharge your job search skills with our automated CV analysis tool, AI-powered mock interview tool and robust Jobs Board.

What will I learn?

  • Negotiation styles and strategies
  • Moving towards a positive outcome: Distributive and Integrative Negotiation
  • Effective communication, information collection and questioning
  • Persuading and influencing others
  • Negotiation behaviours
  • Conflict and alternate dispute resolution
  • Conflict management and the role of the mediator
  • Theories and styles of leadership vis-a-vis negotiation and conflict management

What jobs will this programme prepare me for ?

Negotiation is one of the most important and transferable skills in business.  The importance of negotiating as a business skill cannot be overstated. Negotiation is an incredibly powerful skill that can open doors to any number of careers including sales, management, marketing, customer service, real estate and law.  The level will vary from junior managers dealing with suppliers and clients, to salary negotiations, up to executive and corporate negotiations.

Programme Curriculum

During your first class, you will explore the course content and format, including what you can expect from the programme and how it is assessed. You will also learn the concepts of negotiation together with Distributive and Integrative negotiation strategies. 

  • Why negotiate
  • Negotiation strategies
  • Concepts of negotiation
  • Types of negotiation 
  • Reason & rationale
  • Benefits of negotiation 
  • Negotiating behaviours

Know the characteristics of different styles of negotiating and how to identify the predominant negotiating style. 

  • Main concepts
  • Power & gentle scale
  • Coercion & persuasion scale
  • Instances of power approach
  • Instances of gentle approach

Understand the Negotiation Assessment Tool and how it is used to assist individuals in understanding their own negotiating style and preferences. Get a chance to complete the self-assessment questionnaire for yourself and plot the results!

  • Questionnaire
  • Plot results on the model
  • Identify results
  • Implications
  • Negotiating brief

Learn the 6 Step negotiating model, know how to perform STREAK analysis and understand that preparation is the key to all negotiation. 

  • STEP model 
  • Set objectives
  • Establish fallback
  • STREAK analysis
  • Issues & priorities
  • Limits & targets
  • Cost of concessions

Learn how to assemble members to a negotiating team based on attributes and knowledge required. Understand how effective teams work together. 

  • Team dynamics
  • Roles & responsibilities
  • Team behaviours
  • Composition 
  • Evaluation 

Learn how to review and develop a clear understanding of the negotiating brief for a team. Understand how to apply the negotiating model to develop strategy, agree objectives and identify the approach. Be aware that effective negotiation is based on a standard negotiating operational process. 

  • Brief
  • Common criteria
  • Applying model
  • Allocate roles
  • Operational process

Learn how to evaluate the brief, the identified priorities, how well the standard operational negotiating process was used, the effectiveness of the teams and the individual behaviours.

  • Clarity in brief
  • Process
  • Team dynamics
  • Individual behaviours
  • Use of power
  • Concept of synergy
  • Synergy score

Understand the concept of influence within negotiation. Learn the Situational Influence Model and be able to identify influence styles and behaviours. 

  • Concept of influence
  • Situational influence model
  • Push & pull
  • Influence styles
  • Influence behaviours
  • Rating
  • Influence in practice
  • Concept of persuasion 
  • Steps model
  • Summary

During your final class, the subject matter expert will summarise the key topics covered during the programme. The Assessment will be outlined in detail with plenty of opportunity to ask any clarifying questions. 

Learn from the best

John Kenna

John has over 20 years' experience in management development and process improvement. He has a passionate belief that people are the key to success in any organisation. John has held senior roles in service and manufacturing operations in Ireland, USA and The Netherlands. He provides expertise in the areas of project management, organisational development, training and quality system implementation and management development. John works as a consultant and coach for a range of private sector and public sector organisations throughout the EMEA.

Why should I enrol with Learnful?

  • Get University certified in Negotiation skills from Glasgow Caledonian University, a highly rated UK University.
  • The only University Credit Rated Professional Diploma in Negotiation Skills, a valued trusted qualification.
  • Industry focused course with expert tutors recognised by top Irish & UK companies.
  • Flexible live online learning that fits into your busy schedule.
  • Supplementary learning material available via our online Learner Management System.
  • Access to our careers portal to get you job-ready.
  • Friendly student support services.

Read about our partnership with Glasgow Caledonian University and learn about micro-credentials & digital badges

Our Diploma in Negotiation Skills is Globally Recognised and comes with the assurance of being University Credit Rated

All Programmes include

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Enjoy a personalised and supported virtual classroom learning experience

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Validated educational pedagogy with an industry-led syllabus

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Real-time industry respected content curated by experts

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Global leading online interactive learning platform

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Verified & Shareable Digital Cert featuring the knowledge and skills you gain

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Industry standard software ensuring your learning incorporates the newest features

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Finance options available

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Globally recognised, your qualification travels with you

Questions & Answers?

We all negotiate every day. The importance of negotiating as a business skill cannot be overstated. The level will vary from junior managers dealing with suppliers and clients, to salary negotiations, up to executive and corporate negotiations. This programme will equip you with the strategies and tactics you need to get better outcomes from your negotiations.

Negotiation is an incredibly powerful skill that can open doors to any number of careers including sales, management, marketing, customer service, real estate and law. All of these jobs involve consistent relational or business interactions that require strong negotiating skills. Regardless of the job, however, being able to negotiate a solution is often a predictor of workplace success.

Learnful provides recordings of each of the classes so you can review them as needed before the next session. Students will continue to have access to all recordings for a minimum of 30 days after course completion so that you can continue to refer to sessions of interest, complete a reflective diary or access materials to help complete assignments.

The Programme Subject Matter Expert will monitor progress throughout the programme using a range of assessment methods to ensure concepts are understood. The assessment at the end of the course is worth 100% of the total marks for this programme of study and consists of a 3000 word report.

For further details of the payment options available, see our finance page. 

For employer sponsorship, simply fill out our employer sponsored form, available on request from the Learnful team by emailing [email protected]

No prior experience / knowledge required.

All courses require proficiency in English, requirement IELTS 6 or its equivalent.